Question 1

Como posso testar o ChoirMate no meu coral?

Accepted Answer

You start by creating the choir in ChoirMate through the app, which can be downloaded on your phone or tablet. Then you invite choir members using a special invitation link. A good test is conducted by adding sheet music and rehearsal tracks through the app or web version. You can also add activities to the calendar, such as weekly choir rehearsals, so that attendance can be recorded.

Question 2

Como faço para incluir todos os membros do meu coral no ChoirMate?

Accepted Answer

As a Choir Admin, you can retrieve a special invitation link in the ChoirMate app, which you share with your choir members. By opening this link on their phone, tablet, or PC/Mac, members will be able to download the app and get access to the choir's area.

Question 3

Quais dispositivos e plataformas o ChoirMate suporta?

Accepted Answer

ChoirMate is available as a native app for iOS (iPhone and iPad, requires iOS 16 or later) and Android (requires Android 8.0 Oreo or later). You can also use ChoirMate on your PC or Mac through the web version at web.choirmate.com. You can use the same account across all your devices — just log in and everything syncs automatically.

Question 4

Quais idiomas o ChoirMate suporta?

Accepted Answer

We currently support 13 languages: English, German, Polish, Italian, Spanish, Portuguese Brazilian, French, Swedish, Norwegian, Danish, Dutch, Finnish, and Icelandic. If you would like to help translate ChoirMate into your language, please contact us at support@choirmate.com.

Question 5

Como mantenho o aplicativo atualizado?

Accepted Answer

If you have an iPhone or iPad, you can turn on automatic updates in the Apple App Store. If you have an Android phone or tablet, you can turn on automatic updates in Google Play.

Question 6

Existe uma versão web ou preciso do aplicativo?

Accepted Answer

Both! ChoirMate is available as a native app for iOS and Android, and there is also a full web version at web.choirmate.com that works on any PC or Mac with a modern browser. The app is ideal for daily use, practice, and offline access. The web version is great for administration, uploading files, and managing content from a larger screen.

Question 7

Quanto custa usar o ChoirMate?

Accepted Answer

It's reasonably priced, or free with some limitations. Over 100,000 singers worldwide use ChoirMate. An average-sized choir pays around USD 25 per month when paid annually, which gives all members access to most features. Alternatively, choirs can use ChoirMate for free with some limitations, where members can individually upgrade for USD 3.99 per month.

Question 8

Como funciona o pagamento?

Accepted Answer

Choir Admins can set up payment through the web version (web.choirmate.com) by entering the choir's payment method. We accept debit and credit cards as well as PayPal. You can choose to pay monthly or annually, with annual payment offering a discount.

Question 9

Qual é a diferença entre Free, Standard e Premium?

Accepted Answer

Free gives basic access with some limitations. Standard gives the entire choir full access to most features including offline mode and unlimited repertoire storage. Premium includes everything in Standard plus extra document storage, advanced features, and priority support. See the full comparison at choirmate.com/subscription-plans.

Question 10

Posso experimentar as funcionalidades Premium antes de me comprometer?

Accepted Answer

Yes! You can start a free trial to explore all Premium features before deciding. The trial gives your choir full access so you can see how ChoirMate works for your group. No payment is required to start the trial.

Question 11

Como uso um código de desconto ou indicação?

Accepted Answer

Discount codes are used when entering your payment method during group subscription checkout — look for the 'Add Discount' button. Referral codes can be redeemed by contacting support@choirmate.com. Referral codes are valid when you recruit conductors or choir members who are not already using ChoirMate.

Question 12

Como cancelo minha assinatura?

Accepted Answer

You can manage and cancel your subscription through the web version (web.choirmate.com). There is no lock-in period, and you can cancel at any time. Contact support@choirmate.com if you need help.

Question 13

Como faço upload de arquivos de áudio?

Accepted Answer

As a Choir Admin, we recommend using the web version for uploading audio. There you can create songs and drag audio files from a folder on your PC/Mac to the relevant song and voice part. MP3 and M4A formats are supported. MIDI files must be converted first.

Question 14

Como imprimo partituras?

Accepted Answer

Go to the song, tap the dot menu to the right of the score, and select 'Print'. This sends a link to your email so you can print from a PC or Mac. The link expires after one hour. You can also select 'Export' to print from your phone or tablet.

Question 15

É possível armazenar arquivos no ChoirMate?

Accepted Answer

Yes! ChoirMate offers unlimited repertoire storage for sheet music (PDF) and audio files (MP3/M4A) in all paid plans, subject to a fair use policy. Additionally, the Document Storage feature provides space for other files like documents, photos, and videos, with 25 MB on Standard and 100 MB on Premium.

Question 16

Posso usar a mesma música em diferentes setlists?

Accepted Answer

Yes, you can. Instead of creating the song again, you can select it from the repertoire list that appears when you are editing the songs in a setlist.

Question 17

Como funciona o controle de presença?

Accepted Answer

For each calendar activity, you can choose whether attendance will be recorded. Singers can register themselves, or it can be delegated to an editor or administrator. Attendance data can be exported in an Excel-friendly file.

Question 18

Posso definir naipes personalizados?

Accepted Answer

Yes, this is selected when creating the choir. You can freely choose the voice parts, for example soprano, 1st alto, 2nd alto, tenor, and bass. The division determines how content appears for each member. Contact support@choirmate.com if adjustments are needed.

Question 19

Como acesso o piano integrado?

Accepted Answer

You can shake your phone or tablet at any time to bring up the piano in the ChoirMate app. The piano is perfect for finding the right pitch and is available to subscribers.

Question 20

O ChoirMate funciona offline?

Accepted Answer

Yes, if you or your choir has a subscription, you can play audio files and read scores offline. Just open the score or audio file once while connected to the internet, and the resources will be downloaded and ready for next time.

Question 21

Meu coral pode ter um site pelo ChoirMate?

Accepted Answer

Yes! A modern, easy-to-manage choir website is included with the Premium group subscription. Your choir gets its own website that's simple to update and looks great on all devices. Contact support@choirmate.com to get started.

Question 22

O ChoirMate pode ser usado para bandas ou outros grupos?

Accepted Answer

Yes, some bands already use ChoirMate. Enable the 'musician' category when creating the group. Although support is good for bands, some wording and features are primarily designed for choirs.

Question 23

Estou tendo problemas para fazer login

Accepted Answer

Common solutions: make sure you're using the same email you registered with, check your spam folder, try resetting your password, update the app, and use the same sign-in method (Google/Apple) if applicable. Contact support@choirmate.com if you still need help.

Question 24

Não estou recebendo e-mails do ChoirMate

Accepted Answer

This is likely due to email filters. Check your spam folder first. If you still can't find the email, try a different email address or contact support@choirmate.com.

Question 25

Como a privacidade e a segurança são tratadas?

Accepted Answer

We take both privacy and security seriously. You own all content entered into ChoirMate. Everything is protected with state-of-the-art security technology. No one else can access data belonging to your user account or choir. The system uses Google's cloud infrastructure. See our privacy policy for full details.

Question 26

Posso participar de vários corais?

Accepted Answer

Yes, definitely. This is common for conductors who lead multiple choirs, but works just as well for any choir member in multiple groups.

Question 27

O administrador do coral pode ver meus dados pessoais de prática?

Accepted Answer

No. Your personal practice notes and confidence ratings are private and only visible to you. Choir Admins cannot see your individual practice activity or personal notes on songs.

Question 28

Posso exportar os dados do meu coral?

Accepted Answer

Attendance data can be exported to an Excel-friendly format directly from the app. For a full data export, contact support@choirmate.com.

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